Welcome to Richmond Hill Cannabis Store. These Terms of Service ("Terms") govern your access to and use of our website, services, and products. By accessing our website or placing an order, you agree to be bound by these Terms.
1. Acceptance of Terms
By accessing or using Richmond Hill Cannabis Store's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms, our Privacy Policy, and all applicable laws and regulations governing the sale and use of cannabis in Ontario, Canada.
If you do not agree with any part of these Terms, you must not use our website or services.
2. Age Requirement and Verification
2.1 Minimum Age
You must be at least 19 years of age to:
- Access this website
- Browse our product catalog
- Place orders
- Receive deliveries
- Possess or consume cannabis products
2.2 Age Verification Process
We are legally required to verify your age before completing any delivery. You must provide valid, government-issued identification showing proof of age. Acceptable forms of ID include:
- Canadian driver's license
- Canadian passport
- Canadian citizenship card
- Permanent Resident card
- Canadian Armed Forces ID
- Secure Certificate of Indian Status
2.3 Consequences of False Information
Providing false age information or using fraudulent identification is illegal and will result in:
- Immediate order cancellation
- Account termination
- Potential reporting to law enforcement
- Legal prosecution
3. Product Information and Availability
3.1 Product Descriptions
We strive to provide accurate product descriptions, including THC/CBD content, strain information, and effects. However:
- Product information is provided for educational purposes
- Effects may vary based on individual tolerance and biology
- We do not make medical claims about our products
- Product packaging and appearance may vary from website images
3.2 Availability
Product availability is subject to change without notice. If an ordered product becomes unavailable:
- We will contact you to offer alternatives or issue a refund
- Prices and promotions may change without notice
- We reserve the right to limit quantities purchased
4. Ordering and Payment
4.1 Order Placement
When you place an order:
- You are making an offer to purchase products
- We reserve the right to accept or decline your order
- Order confirmation does not guarantee acceptance
- We may contact you to verify order details before processing
4.2 Pricing
All prices are listed in Canadian dollars (CAD) and include applicable taxes unless otherwise stated. We reserve the right to:
- Change prices at any time without notice
- Correct pricing errors (you will be notified before order fulfillment)
- Offer promotional pricing with specific terms and conditions
4.3 Payment
Payment is collected at the time of delivery. We accept:
- Cash
- Debit cards (Interac)
- Credit cards (Visa, Mastercard)
- E-transfer (pre-arranged)
You are responsible for ensuring sufficient funds are available at the time of delivery.
5. Delivery Terms
5.1 Delivery Areas
We deliver to specified areas in the Greater Toronto Area. Delivery availability is subject to:
- Driver availability
- Weather conditions
- Traffic and road conditions
- Address accessibility
5.2 Delivery Requirements
To receive a delivery, you must:
- Be 19 years of age or older with valid ID
- Be present at the delivery address
- Provide a complete and accurate address
- Ensure someone of legal age is available to accept delivery
5.3 Failed Deliveries
If delivery cannot be completed due to:
- Recipient unavailable
- Invalid or inaccessible address
- Failure to provide valid ID
- Recipient intoxicated or unable to accept delivery
The order will be returned and may incur a return fee. Refunds for failed deliveries are at our discretion.
5.4 Delivery Timeframes
Estimated delivery times are approximate and not guaranteed. We are not liable for delays caused by circumstances beyond our control.
6. Returns and Refunds
6.1 Return Policy
Due to the nature of cannabis products and legal requirements:
- All sales are final once products leave our possession
- We cannot accept returns or exchanges of used or opened products
- Refunds are only provided for demonstrable product defects or errors in our fulfillment
6.2 Damaged or Defective Products
If you receive damaged or defective products:
- Contact us within 24 hours of delivery
- Provide photos of the defective product and packaging
- We will investigate and offer replacement or refund at our discretion
6.3 Order Errors
If we make an error in your order:
- Contact us immediately upon delivery
- We will arrange for correction or refund
- Products must be returned unopened and in original condition
7. Prohibited Uses
You agree NOT to:
- Purchase products for resale or distribution
- Share, give, or sell products to minors
- Use products in public places where prohibited
- Transport products across international borders
- Operate vehicles or machinery while impaired
- Use our website or services for illegal purposes
- Attempt to circumvent age verification
- Make false claims or provide fraudulent information
8. Health and Safety Warnings
⚠️ Important Safety Information
- Health Risks: Cannabis use carries health risks. Consult a physician before use, especially if pregnant, nursing, or have medical conditions.
- Impairment: Do not drive or operate machinery while under the influence of cannabis.
- Addiction: Cannabis can be habit-forming and may lead to dependence.
- Mental Health: Cannabis use may worsen certain mental health conditions.
- Storage: Keep products out of reach of children and pets.
- Dosage: Start with low doses, especially with edibles. Effects can be delayed and long-lasting.
You acknowledge and accept all risks associated with cannabis use. Richmond Hill Cannabis Store is not responsible for any adverse effects resulting from product use.
9. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Richmond Hill Cannabis Store or its licensors and is protected by copyright and trademark laws.
You may not:
- Reproduce, distribute, or display website content without permission
- Use our trademarks or branding without authorization
- Create derivative works based on our content
- Use automated systems to access or scrape our website
10. Limitation of Liability
To the fullest extent permitted by law:
- Richmond Hill Cannabis Store is not liable for indirect, incidental, or consequential damages
- Our total liability shall not exceed the amount paid for the specific order in question
- We are not responsible for delays, failures, or issues caused by circumstances beyond our control
- We do not guarantee uninterrupted or error-free website operation
11. Indemnification
You agree to indemnify and hold harmless Richmond Hill Cannabis Store, its owners, employees, and agents from any claims, damages, losses, or expenses arising from:
- Your violation of these Terms
- Your violation of any laws or regulations
- Your misuse of products
- Your provision of false or fraudulent information
12. Privacy and Data Protection
Your use of our services is also governed by our Privacy Policy. By using our services, you consent to our collection, use, and disclosure of your personal information as described in the Privacy Policy.
13. Legal Compliance
You agree to comply with all applicable laws and regulations, including:
- The Cannabis Act (Canada)
- Ontario Cannabis Control Act
- Municipal cannabis regulations
- Transportation and public consumption laws
Richmond Hill Cannabis Store operates under license from Health Canada and adheres to all regulatory requirements.
14. Termination
We reserve the right to terminate or suspend your access to our services at any time, without notice, for:
- Violation of these Terms
- Fraudulent activity
- Abusive or threatening behavior
- Any reason at our sole discretion
15. Changes to Terms
We may modify these Terms at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes are posted constitutes acceptance of the modified Terms.
Significant changes will be announced through:
- Website notification
- Email to registered customers
- Updated "Last Updated" date
16. Governing Law and Dispute Resolution
16.1 Governing Law
These Terms are governed by the laws of Ontario and Canada, without regard to conflict of law principles.
16.2 Dispute Resolution
Any disputes arising from these Terms or your use of our services shall be resolved through:
- Good faith negotiation
- Mediation if negotiation fails
- Binding arbitration in Ontario, Canada
16.3 Jurisdiction
You consent to the exclusive jurisdiction of courts in Ontario, Canada for any legal proceedings.
17. Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
18. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Richmond Hill Cannabis Store regarding use of our services and supersede all prior agreements and understandings.
19. Contact Information
If you have questions about these Terms, please contact us:
Richmond Hill Cannabis Store
Email: [email protected]
Contact Form
20. Acknowledgment
By using Richmond Hill Cannabis Store's website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You confirm that you are at least 19 years of age and legally permitted to purchase and possess cannabis in Ontario, Canada.