Richmond Hill Cannabis Store ("we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
1. Information We Collect
1.1 Personal Information
When you place an order or contact us, we may collect the following personal information:
- Full name
- Date of birth (for age verification)
- Government-issued identification details (driver's license, passport number)
- Email address
- Phone number
- Delivery address
- Payment information
1.2 Order Information
We collect details about your purchases, including:
- Products ordered
- Order history and preferences
- Delivery information
- Transaction details
1.3 Technical Information
When you visit our website, we automatically collect certain technical information:
- IP address
- Browser type and version
- Device information
- Pages visited and time spent on site
- Referral source
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 Order Fulfillment
- Processing and delivering your orders
- Verifying your age and identity (legal requirement)
- Communicating order status and delivery updates
- Processing payments and preventing fraud
2.2 Customer Service
- Responding to your inquiries and support requests
- Providing product information and recommendations
- Resolving disputes and troubleshooting issues
2.3 Legal Compliance
- Maintaining records as required by cannabis regulations
- Complying with Health Canada reporting requirements
- Cooperating with law enforcement when legally required
2.4 Business Operations
- Improving our website and services
- Analyzing usage patterns and preferences
- Sending promotional communications (with your consent)
- Conducting market research
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
3.1 Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, including:
- Payment processors
- Delivery partners
- Website hosting and IT services
- Customer relationship management systems
These providers are contractually obligated to protect your information and use it only for the specific services they provide to us.
3.2 Legal Requirements
We may disclose your information when required by law, including:
- Compliance with court orders or subpoenas
- Reporting requirements under cannabis regulations
- Protection of our legal rights and property
- Investigation of fraud or illegal activities
3.3 Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and the choices you may have.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
- Encryption: All sensitive data is encrypted during transmission using SSL/TLS technology
- Secure Storage: Personal information is stored on secure servers with restricted access
- Access Controls: Only authorized personnel can access customer information
- Regular Audits: We conduct regular security assessments and updates
- Employee Training: Staff are trained on privacy and security best practices
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and fulfill orders
- Comply with legal and regulatory requirements (minimum retention periods apply under cannabis laws)
- Resolve disputes and enforce our agreements
- Support business operations and record-keeping
Under Ontario cannabis regulations, certain records must be retained for a minimum of two years. After the required retention period, we securely delete or anonymize your personal information.
6. Your Privacy Rights
You have the following rights regarding your personal information:
6.1 Access and Correction
You have the right to access and update your personal information. You can request a copy of the personal information we hold about you and ask us to correct any inaccuracies.
6.2 Deletion
You may request deletion of your personal information, subject to legal retention requirements. Note that we must retain certain information to comply with cannabis regulations.
6.3 Opt-Out
You can opt out of receiving marketing communications at any time by:
- Clicking the "unsubscribe" link in our emails
- Contacting us directly at [email protected]
Note: You will still receive transactional communications related to your orders.
6.4 Data Portability
You have the right to receive a copy of your personal information in a structured, commonly used format.
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
7. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience:
7.1 Essential Cookies
Necessary for website functionality, including shopping cart and checkout processes.
7.2 Analytics Cookies
Help us understand how visitors use our site, allowing us to improve performance and user experience.
7.3 Preference Cookies
Remember your settings and preferences for future visits.
You can control cookie settings through your browser. However, disabling certain cookies may limit website functionality.
8. Age Verification and Minors
Our services are strictly for individuals 19 years of age or older. We do not knowingly collect information from minors. If we discover that we have inadvertently collected information from someone under 19, we will delete it immediately.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Sending email notifications for material changes
Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Richmond Hill Cannabis Store
Email: [email protected]
Privacy Officer: Available upon request
For general inquiries, visit our Contact Page.
12. Governing Law
This Privacy Policy is governed by the laws of Ontario and Canada, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and the Cannabis Act.
By using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy.