Domestic Shipping (Canada):
Orders are processed and shipped within 1-3 business days of purchasing and are sent via expedited parcel with Canada Post (this includes tracking). Canada Post delivery times will vary by location. Delays with Canada Post are outside of our control and due to the current climate delays are to be expected. Thank you for your patience.
International Shipping (United States):
Orders are processed and shipped within 1-3 business days of purchasing and are by default shipped Small Packet USA Air via Canada Post (No Tracking) with an estimated shipping time of 5-8 business days.
If you would like tracking please choose Canada Post Tracked Packet USA which has an estimated shipping time of 4-7 business days.
Delivery times are outside of our control, therefore are not guaranteed. Delivery times do not include our processing time of 1-3 business days, sorry bud.
International shipping:
Within the EU we are only shipping to the UK. Orders are processed and shipped within 1-3 business days of purchasing and are sent via Tracked Packet International (this includes tracking) with Canada Post. Delivery times are outside of our control, therefore delivery times are not guaranteed. Thanks for your understanding.
| Shipping Type | Carrier | Estimated Time of Arrival (excluding processing time of 1-3 business days) |
| Expedited Parcel Canada | via Canada post | 1-7 business days |
| Xpresspost Canada | via Canada post | 1-3 business days |
| Small Packet USA Air | via Canada post | 5-8 business days |
| Tracked Packet USA | via Canada post | 4-7 business days |
| Xpresspost USA | via Canada post | 2-3 business days |
| Tracked Packet International | via Canada post | 6-10 business days |
Policies
If available, tracking number will be provided at time of shipping. Customers assume all costs associated with declaration value in accordance with their countries duties and tariff costs. Superette cannot be held responsible for lost or stolen packages. Kindly contact your local post office facility for further information concerning custom duties or fees.
Returns & Exchanges
Email us at [email protected] for returns and exchanges.
Sometimes you don’t love what you got – we get it! Hold onto your receipt, you have 14 days for a refund or exchange. No receipt, no problem, we can put it on a gift card for you. All Items must be in its original condition in original packaging. Apparel to be unworn with tags attached. Also all markdowns/sale product is final sale. Cannabis is non-refundable – some exceptions may apply.
Customers are responsible for all return shipping charges.